Agent LMS
Deliver onboarding and continuous learning in a contact-center-purpose-built LMS where courses, SOPs, videos, and assessments live alongside the knowledge agents use every day.
Knowmax helps CX and contact center teams turn training into measurable readiness with an LMS built for agent onboarding, assessments, and live knowledge reinforcement. Instead of tracking video completion alone, teams can evaluate comprehension, identify gaps faster, and improve time-to-proficiency with training that stays aligned to real operational content.
Purpose-built training, testing, and knowledge tools for contact center onboarding, coaching, and measurable agent readiness.
Deliver onboarding and continuous learning in a contact-center-purpose-built LMS where courses, SOPs, videos, and assessments live alongside the knowledge agents use every day.
Measure what agents actually understand with built-in assessments that reveal knowledge gaps, validate retention, and help training managers track readiness before agents handle live interactions.
Reinforce learning with no-code decision trees and guided workflows that connect training outcomes to real-world execution, reducing guesswork during complex or compliance-sensitive customer conversations.
Support trained agents in real time with contextual knowledge prompts and recommendations surfaced inside their workflow, helping teams bridge the gap between classroom learning and live performance.
Create step-by-step visual learning content that makes complex processes easier to absorb, especially for troubleshooting, product education, and repeatable support scenarios across channels.
Embed training and knowledge access into platforms like Salesforce, Zendesk, Freshdesk, Genesys, Talkdesk, and SAP so agents learn and work without disruptive context switching.
Knowmax combines learning content, assessments, and live knowledge in one platform so CX teams can verify understanding instead of relying on watch-time metrics. Training managers can build courses, SOPs, quizzes, and process guides in the same environment agents use on the floor, making updates easier, onboarding faster, and performance measurement far more actionable across contact center and BPO operations.
See how enterprise CX teams improve onboarding speed, consistency, and measurable agent performance with Knowmax.
"We've experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly."
Knowmax helps enterprises connect learning, knowledge, and performance in one operational system.
Designed specifically for contact centers, BPOs, and support teams rather than generic corporate learning use cases.
Built-in testing helps managers measure comprehension, identify gaps, and validate readiness before live customer interactions.
Training content and live knowledge stay aligned, so policy and process updates reflect across both environments.
Supports global deployments, major CRM integrations, and GDPR, SOC 2, ISO 27001, and HIPAA certifications.
Experts in CX knowledge and agent enablement.
Knowmax, a product of KocharTech, delivers AI-powered knowledge creation, training, and management software for enterprise customer experience teams. Built with a global approach, the platform serves contact centers, BPOs, and support operations across telecom, banking, insurance, healthcare, e-commerce, and other complex industries. The team focuses on helping organizations replace fragmented training and outdated documentation with a unified system for learning, assessments, guided workflows, and live knowledge delivery. From its headquarters in Gurugram, India, Knowmax supports enterprise deployments across North America, Europe, the Middle East, India, Southeast Asia, and Africa. Its vision is to help businesses improve operational excellence by making agent knowledge easier to learn, easier to apply, and easier to measure.
An LMS with tests and assessments helps contact center teams train agents and verify what they actually understand. Instead of only tracking course completion, it measures comprehension through quizzes, evaluations, and progress checks. In Knowmax, training content lives alongside operational knowledge, so teams can connect onboarding, testing, and live performance in one platform.
Talk with our team about assessments, onboarding, and integrations.
Validated controls for secure operations.
Information security management certified.
Supports regulated healthcare environments.
Request a demo to explore assessments, onboarding workflows, integrations, and analytics for your support teams.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.