Visual Picture Guides
Create and distribute step-by-step picture-based how-to guides for any customer or product scenario — replacing dense PDF manuals with visual, easy-to-follow content agents can use live or customers can access via self-service.
Eliminate customer confusion and reduce repetitive support calls with Knowmax Visual Guides — AI-powered, picture-based step-by-step walkthroughs built for CX teams. From device setup to KYC onboarding, empower agents and customers alike with visual how-to content that's easy to follow, fast to create, and deployable across web, chat, app, and email channels.
Explore the full suite of Knowmax modules that power visual, guided, and self-service customer support across every channel.
Create and distribute step-by-step picture-based how-to guides for any customer or product scenario — replacing dense PDF manuals with visual, easy-to-follow content agents can use live or customers can access via self-service.
Convert complex SOPs and escalation procedures into interactive, next-best-action flows using Knowmax Flows — a no-code decision tree builder that eliminates agent guesswork and reduces handle time.
Fuel customer-facing self-service portals with visual guides, FAQs, and decision trees so customers resolve issues independently — reducing inbound contacts and improving CSAT scores.
Equip agents with instant access to accurate, AI-searchable knowledge including visual guides, articles, and workflows — directly within their existing CRM or helpdesk workspace without switching tabs.
Create, manage, and publish structured long-form support articles and FAQ content across agent-facing and customer-facing channels — driving ticket deflection and improving first-contact resolution.
Reduce new agent ramp-up time by up to 40% with Knowmax's Learning Management module — embedding process guides, SOPs, and assessments directly inside the same platform agents use daily.
Knowmax Visual Guides replaces wall-to-wall text manuals with scannable, image-driven walkthroughs that customers and agents actually follow. CX teams upload images individually or in bulk, attach instructional text and tips at each step, and publish instantly via web, app, chat, or email. The result is a measurable drop in repetitive inbound queries — whether you're guiding customers through device setup in telecom, KYC document submission in banking, or return packaging in eCommerce — while cutting average handle time on explanatory interactions across your support team.
See how leading enterprises use Knowmax Visual Guides to cut support costs and delight customers at scale.
"We've experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly."
Knowmax brings enterprise-grade AI and a decade of CX expertise to every visual guide your team creates.
AI authoring tools auto-generate, rephrase, summarize, and translate guide content into 25+ languages with minimal manual effort.
Publish visual guides instantly across web, chat, email, and app channels — meeting customers exactly where they are, globally.
Listed on Salesforce, Zendesk, Freshdesk, SAP, and Genesys marketplaces — agents access guides inside their active workspace without switching tabs.
GDPR, SOC 2, ISO 27001, and HIPAA certified — ensuring your knowledge content and customer data meet the strictest compliance standards.
A dedicated team of CX, AI, and knowledge management specialists.
Knowmax, built by KocharTech, is a multidisciplinary AI-powered knowledge management platform with a global footprint serving mid-market and enterprise organizations across the United States, the United Kingdom, and beyond. Trusted by industry leaders including Vodafone, Walmart, Airtel, Tata, Concentrix, and Starlink, Knowmax has been engineered to address the real operational challenges CX and contact center teams face — from siloed knowledge and slow agent resolution times to high volumes of repetitive customer queries. The platform's Visual Guides module was purpose-built to remove the friction of text-heavy instruction content, replacing it with picture-first, step-by-step walkthroughs that work across every support channel. Headquartered in Gurugram, India, with clients across telecom, banking, insurance, eCommerce, healthcare, travel, and utilities, Knowmax continues to challenge existing operational norms in pursuit of measurable customer experience excellence.
A visual guide is a step-by-step instructional resource that uses images, annotated screenshots, or picture sequences — paired with short text descriptions — to walk a user through a process. Unlike dense text manuals, visual guides are scannable, faster to absorb, and reduce misinterpretation. In customer support, they are used for device setup, product onboarding, troubleshooting, KYC submission, and more.
Talk to a Knowmax product expert and get a personalized demo tailored to your industry.
International standard for enterprise information security management.
Meets US federal standards for protecting sensitive health information.
Validated for security, availability, and confidentiality of customer data.
Fill in your details and a Knowmax product expert will reach out to walk you through Visual Guides, answer your questions, and tailor a demo to your specific industry and use case.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.