Agent Training Platform
Deliver structured learning paths, SOPs, videos, and role-based modules in one platform so agents can train faster and access the right guidance during live customer interactions.
Give agents one place to access training, complete assessments, and track progress without switching between disconnected tools. Knowmax combines learning and live knowledge in a single platform, helping contact centers reduce ramp time, keep training current, and improve performance across onboarding, coaching, and day-to-day support operations.
Purpose-built learning, onboarding, assessments, and knowledge tools for contact center teams and training leaders.
Deliver structured learning paths, SOPs, videos, and role-based modules in one platform so agents can train faster and access the right guidance during live customer interactions.
Standardize onboarding for new hires with guided learning journeys, embedded process content, and measurable milestones that help reduce time-to-proficiency across contact center and BPO teams.
Create assessments, monitor completion, and identify knowledge gaps with built-in progress tracking so managers can coach effectively and maintain consistent service quality.
Connect training with the live knowledge base so policy, process, and product updates automatically stay aligned across learning content and agent-facing support resources.
Support high-volume, high-turnover BPO environments with scalable learning workflows, centralized content control, and training experiences tailored for outsourced support operations.
Embed learning and knowledge access into existing tools like Salesforce, Zendesk, Genesys, Freshdesk, and Talkdesk to reduce toggling and improve agent productivity.
Knowmax gives contact centers a purpose-built LMS where agents can access training, take assessments, and monitor progress alongside the same knowledge they use on the job. This unified approach reduces content duplication, keeps learning materials current as processes change, and helps managers improve onboarding, compliance, and ongoing coaching with clearer visibility into readiness and performance.
See how global CX teams improve onboarding speed, consistency, and agent performance with Knowmax.
"We've experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly."
Knowmax combines learning, knowledge, and operational guidance in one enterprise-ready platform.
Designed specifically for contact centers, BPOs, and CX teams rather than generic LMS use cases.
Training content and live knowledge stay aligned, reducing outdated materials and agent confusion.
Supports global deployments, major integrations, and secure operations with GDPR, SOC 2, ISO 27001, and HIPAA.
Trusted by enterprise brands including Vodafone, Walmart, Concentrix, Tata, and other large CX organizations.
Experts behind enterprise learning and knowledge solutions.
Knowmax, a product of KocharTech, is built to help enterprises simplify knowledge creation, training, and guided support across customer-facing operations. From its headquarters in Gurugram, India, the company has developed a global approach to serving contact centers, BPOs, and CX teams across telecom, banking, insurance, healthcare, retail, and more. Its platform is designed around the realities of fast-moving support environments, where agents need accurate information, structured learning, and operational guidance in one place. By combining knowledge management, AI-powered search, guided workflows, and learning tools, Knowmax helps organizations improve onboarding, reduce agent error, and deliver more consistent customer experiences across assisted and digital channels.
Your LMS login process is typically set up by your organization or Knowmax administrator. Agents usually access the platform through a direct Knowmax URL, a company SSO flow, or an integrated CRM or contact center application. If you cannot log in, check your assigned credentials, browser access, and whether your team has enabled SSO or role-based permissions.
Talk with our team about setup, integrations, and enterprise deployment.
Validated controls for secure operations.
Recognized information security management standard.
Supports regulated healthcare data environments.
Share your training goals, team size, and current tools, and we'll show how Knowmax can streamline onboarding, assessments, and progress tracking.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.