Guided Decision Trees
No-code, interactive decision tree workflows that convert complex SOPs and compliance scripts into step-by-step guided paths, eliminating agent guesswork and reducing handle time on every interaction.
Contact center agents juggle dozens of tasks simultaneously—searching for answers, following compliance scripts, updating CRM records, and keeping customers satisfied. Knowmax's AI assistant capabilities streamline every step, surfacing the right knowledge instantly, guiding agents through complex workflows, and automating repetitive tasks so your team can focus on delivering exceptional customer experiences at scale.
A complete suite of AI-powered tools that automate agent tasks, guide resolutions, and surface the right knowledge at the right moment.
No-code, interactive decision tree workflows that convert complex SOPs and compliance scripts into step-by-step guided paths, eliminating agent guesswork and reducing handle time on every interaction.
A CX-first knowledge platform with Google-like intent-based search that instantly surfaces contextually relevant answers, reducing the time agents spend hunting for information across siloed systems.
End-to-end automation that integrates with Salesforce, Zendesk, Genesys, and more—delivering a proven 20% improvement in call resolution and 15% reduction in average handle time.
An integrated learning management module that reduces agent time-to-proficiency by up to 40%, with assessments, SOPs, and video tutorials built directly inside the live knowledge environment.
Picture-based how-to guides that agents can use during live interactions to walk customers through setup, troubleshooting, and configuration without lengthy verbal explanations.
AI-driven self-service portals and chatbot integrations that deflect up to 60% of queries, handling over 3.7 million transactions autonomously while freeing agents for complex, high-value interactions.
Knowmax's AI assistant capabilities are purpose-built for the realities of modern contact centers—high query volumes, complex compliance requirements, and the constant pressure to resolve issues faster. By embedding guided workflows, intent-aware search, and automated task suggestions directly into the tools agents already use, Knowmax eliminates context-switching, reduces cognitive load, and ensures every agent—whether a seasoned veteran or a new hire—delivers consistent, accurate, and compliant responses on every interaction.
See how leading enterprises across telecom, banking, and eCommerce transformed agent performance with Knowmax.
"We've experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly."
Knowmax delivers measurable, enterprise-grade AI assistance built for the complexity of real contact center operations.
Our AI understands what agents are actually asking, not just keywords, surfacing the most relevant answer instantly.
Operations teams build, update, and deploy guided workflows without any engineering support, keeping automation agile.
Listed on Salesforce, Zendesk, Genesys, SAP, and Freshworks marketplaces—knowledge delivered inside the tools agents already use daily.
Clients achieve 80% faster answer delivery, 21% better first-call resolution, and 30% higher CSAT scores with Knowmax.
A global team dedicated to transforming how agents work and customers are served.
Knowmax, a product of KocharTech, was built with a singular mission: to eliminate the knowledge gap that causes agent errors, long handle times, and poor customer experiences. Headquartered in Gurugram, India, with clients across the United States, United Kingdom, and globally—including Walmart, Vodafone, Airtel, Tata, and Concentrix—Knowmax has grown into a leading enterprise AI knowledge management platform. The team brings together deep expertise in AI, CX operations, and enterprise software to continuously challenge existing norms and push the boundaries of what contact center automation can deliver. Trusted by mid-market and enterprise organisations across Telecom, Banking, Insurance, eCommerce, Healthcare, and Travel, Knowmax is committed to making every agent interaction faster, smarter, and more consistent.
Agent assist AI works alongside human agents during live customer interactions, automatically surfacing relevant knowledge, suggesting next-best actions, and guiding agents through complex SOPs in real time. It reduces the time spent searching for answers, minimizes compliance errors, and ensures every agent—regardless of experience level—delivers consistent, accurate responses. The result is faster resolution times and measurably higher customer satisfaction scores.
Speak with a Knowmax product expert and get answers tailored to your contact center's specific needs.
International standard for information security management
Healthcare data privacy and security compliance
Enterprise-grade security and availability controls
Tell us about your contact center and we'll show you exactly how Knowmax can reduce handle time, improve resolution rates, and automate the tasks slowing your agents down. A product expert will follow up within one business day.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.
For immediate assistance, feel free to give us a direct call at +15616750292. You can also send us a quick email at support@knowmax.ai.